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Frequently asked questions

The user is guided step by step:

  1. Enter phone number, full name, and email
  2. Accept the Terms & Conditions
  3. Create a PIN code
    • The account is then created.

To make the first transaction, identity verification is required.

The user must provide a valid and up-to-date ID document:

  • National ID card
  • Passport
  • Driver’s license

To complete KYC, the user needs a valid, non-expired identity document:

  • National ID card
  • Passport
  • Driver’s license

As long as the beneficiary has not withdrawn the funds and the sender is still within the allowed cancellation period, the transfer can be canceled

All applicable cases and conditions are detailed in our Terms & Conditions.